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KOSTAL Remote Access:
The new remote access feature for the PLENTICORE G3
New and efficient: remote inverter maintenance directly via the KOSTAL Solar Portal
With its new Remote Access feature, KOSTAL is significantly expanding the range of service and diagnostic options available to installers. From now on, the user interface of the PLENTICORE G3 inverter can be accessed directly via the KOSTAL Solar Portal – securely, quickly and without the need for an on-site visit.
KOSTAL Remote Access: Greater efficiency in day-to-day service operations
In traditional plant operations, service calls often involve on-site visits – for example, to analyse faults, adjust settings or check operating conditions.
KOSTAL’s new Remote Access feature establishes a direct connection between the KOSTAL Solar Portal and the PLENTICORE G3 inverter – enabling full remote access to the inverter’s familiar user interface. The result: significantly reduced service times and less effort in day-to-day operations.
Efficient access in just a few clicks
Once the system operator has activated the system, the installer can connect to the inverter via the KOSTAL Solar Portal. The device’s familiar login screen will then appear.
The authorised KOSTAL installer now has:
- access to all relevant settings and parameters
- Analysis of operating data and error messages
- Real-time diagnostics
KOSTAL Remote Access enables events to be read out and faults to be analysed. Due to the file size, a software update cannot be carried out on the inverter. This can be done automatically via the “AutoUpdate” function.
Secure: access only with consent
Remote access follows a clearly defined security and authorisation policy: activation takes place directly on the inverter, allowing the system operator to decide flexibly whether access is granted for a limited period (24 hours) or on a permanent basis.
At the same time, it is ensured that only authorised users with the appropriate role are granted access. In this way, the plant operator retains full control at all times.
The Remote Access security and authorisation concept at a glance:
- Activation possible directly on the inverter
- Optional:
- Time-limited access (24 hours)
- Permanent authorisation
- Access only for authorised users with the appropriate role
This ensures that control remains with the system operator at all times.
Technical requirements at a glance
Several requirements must be met in order to use Remote Access: The PLENTICORE G3 inverter must be running the latest software version (03.06.06xxx or later).
In addition, the installer accessing the system must have the appropriate role in the KOSTAL Solar Terminal. Furthermore, remote access must be actively enabled on the device and the system must have a stable internet connection.
Summary of all requirements for Remote Access:
- Current software version of the inverter (version 03.06.06xxx or later)
- Installer with the appropriate role in the KOSTAL Solar Terminal (fitter)
- Installer is registered as a system administrator for the customer’s system in the KOSTAL Solar Portal
- Remote access activated in the inverter by the system operator
- Internet connection for the system
A reliable service for installers and facility operators
The introduction of remote access for the PLENTICORE G3 marks a significant step towards digital and efficient system management. The secure connection between the KOSTAL Solar Portal and the inverter delivers substantial benefits for both parties.
Whilst installers can plan their day-to-day business more effectively, system operators enjoy faster support whilst retaining full control over their security settings. Faster analysis, more targeted responses and efficient system management – fewer on-site visits. This is what the new KOSTAL Remote Access for the PLENTICORE G3 offers.
