Installer portal
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Solar Terminal
Do you require assistance with our products or services?
Whether you have questions about your user account, technical issues, error messages or information about the warranty – our KOSTAL Support team will be happy to help.
Now even easier:
Use our central ticket system for business customers and benefit from fast solutions, transparent processing and direct communication – around the clock and traceable at all times.
Your advantages:
- Fast and structured processing
- Overview and tracking of all enquiries
- Easy uploading of attachments
Service Code
The service code (formerly PARAKO code) for PLENTICORE and PIKO IQ inverters can be used to adjust the system-specific switch-off limits according to the grid operator's requirements. As the system operator is not permitted to change the settings on the inverter, access to the settings on the web server (for PLENTICORE and PIKO IQ) or the parameterisation software (for PIKO 4.2 - 36) is protected by a personal password. As an installer, you can find this service code in your user account (under "My profile") of the KOSTAL Solar Terminal.
- If you are already registered as a user in the KOSTAL Solar Terminal, you can view your service code in your profile at any time. Please note that you need the "Installation" role for this. If you are not yet registered as an installer, please ask your company's admin to assign you the appropriate role.
- Your company is already registered as a customer in the KOSTAL Solar Terminal and you would like to register as an employee? Then please contact the administrator in your company. They will invite and add you as an employee. Please note that you will be assigned the "Installation" role. In this way you will receive your personal service code.
- If you and your company are not yet registered in the KOSTAL Solar Terminal, please register your company for the KOSTAL Solar Terminal for the first time. With this registration, you become the administrator for the KOSTAL Solar Terminal within your company and can add other people within your company to the KOSTAL Solar Terminal with an invitation. To view the service code in your profile, the role "Installation" must be assigned.
Serviceanforderung
You can submit a complaint outside our hotline opening hours. Please complete the questionnaire and send it to us, together with the log data, as an attachment to our contact form. If the inverter isn't included in our free KOSTAL Solar Portal, please interrogate the log data from the device.
Great news: Your request will be treated as a priority.