More service, more support and simplified commissioning
One of the insights gleaned from the survey concerns the simplification of installing and commissioning KOSTAL inverters. The commissioning of the second generation PLENTICORE is now much easier thanks to the QR code and the new setup wizard for smartphones. To further facilitate installation, simple push-in terminals have been added to the inverter, enabling faster and more reliable installation of the communication cables.
Improved service and a wider range of training courses
"We're not shying away from making improvements. In the past, we received some negative feedback for a service that at times lacked speed and accessibility," says Thomas Link, Service Manager at KOSTAL Solar Electric. "We have taken this feedback very seriously, because we are grateful for every installer who chooses our products. It's our task to support them as much as possible."